FAQ
PRODUCTS
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All ISAMAYA Beauty products are manufactured in Italy.
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All ISAMAYA Beauty products are cruelty free and the majority of our products are vegan, and noted in the Ingredients section of each product page. We limit our use of animal-derived ingredients as much as possible.
ORDERS
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Email customerservice@isamaya.com and we’ll assist you. Please allow 24 to 48 hours to receive a response via email.
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You can shop without creating an account. However, if you register with us, you’ll enjoy the ISAMAYA BEAUTY community benefits.
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If you ordered something by mistake or you changed your mind, please let us know as soon as possible. If the order hasn’t been shipped, we may be able to offer you a refund. If you have already received a tracking number and would like to be refunded, please contact us customerservice@isamaya.com.
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We accept all the following payments methods:
- VISA
- MASTERCARD
- PAYPAL
- SHOP PAY
- APPLE PAY
- GOOGLE PAY
- META PAY
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Standard Shipping is free for orders above €50 for Austria, Denmark, Italy, Lithuania, Luxembourg and Spain and free without minimum order threshold for Germany, Belgium, France and Netherlands, and requires 2-9 business days based on your location. Express Shipping and Standard with Signature shipping (recommended) is also available. You can check our Shipping & Returns page for further information.
SHIPPING
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We currently ship to the United Kingdom, United States and European Union. Additionally, we are stocked at Selfridges, Moda Operandi & Dover Street Parfums Market in Paris, France.
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Please contact the courier directly to inquire about the status of your shipment, clicking on the link provided after purchase or using the tracking number provided to file a claim. If you need further assistance contact us as customerservice@isamaya.com.
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Please email customerservice@isamaya.com if you’d like to return your order or submit a request through the “Returns” section in your customer account. Please note that we cannot accept any returns for opened products. You can check our Shipping & Returns page for further information.
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If you ordered something by mistake or you changed your mind, please let us know as soon as possible. If the order hasn’t been shipped, we may be able to offer you a refund. If you have already received a tracking number and would like to be refunded, please contact us customerservice@isamaya.com.
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Standard Shipping is free for orders above $50, and requires 3-4
business days. Express Shipping and Standard with Signature shipping
(recommended) is also available. You can check our Shipping & Returns page for further information.
STOCKISTS
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• Selfridges – Worldwide and in-store (Exception of EU, Mainland China + Russia)
• Moda Operandi – Europe (Exception of Russia)
• Corso Como – Europe and in-store
• The Store X – In-store
• Macondo – In-store
• Dover Street Parfums Market – In-store
BRAND
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We don’t offer any samples at the moment, but we do share discount codes and promotions often for our newsletter subscribers. You can sign up at ISAMAYA.COM.
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You can send us your message through the Contact Us form or send us an email at customerservice@isamaya.com.