FAQ


PRODUCTS


WHERE ARE ISAMAYA PRODUCTS MADE?
All ISAMAYA Beauty products are manufactured in Italy.


ARE ISAMAYA PRODUCTS CRUELTY FREE AND VEGAN?
All ISAMAYA Beauty products are cruelty free and the majority of our products are vegan, and noted in the Ingredients section of each product page. We limit our use of animal-derived ingredients as much as possible.


 
ORDERS


HOW CAN I CONTACT CUSTOMER CARE?
Email customerservice@isamaya.com. and we’ll assist you. Please allow 24 to 48 hours to receive a response via email. 


DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You can shop without creating an account. However, if you register with us, you’ll enjoy the ISAMAYA BEAUTY community benefits.


I ORDERED SOMETHING BY MISTAKE. CAN I BE REFUNDED?
If you ordered something by mistake or you changed your mind, please let us know as soon as possible. If the order hasn’t been shipped, we may be able to offer you a refund. If you have already received a tracking number and would like to be refunded, please contact us customerservice@isamaya.com.


 WHAT ARE YOUR SHIPPING METHODS AND POLICIES? 
Standard Shipping is free for orders above $50, and requires 3-4 business days. Express Shipping and Standard with Signature shipping (recommended) is also available. You can check our Shipping & Returns page for further information.


WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept all the following payments methods:
VISA
MASTERCARD
PAYPAL
SHOP PAY
APPLE PAY
GOOGLE PAY
META PAY


 
SHIPPING


DO YOU SHIP INTERNATIONALLY?
We currently ship to the United Kingdom & United States. Additionally, we are stocked at Selfridges, Moda Operandi & Dover Street Parfums Market in Paris, France. 


MY ORDER HAS BEEN MARKED DELIVERED, BUT IT HAS NOT ARRIVED TO ME?
Please contact the courier directly to inquire about the status of your shipment, clicking on the link provided after purchase or using the tracking number provided to file a claim. If you need further assistance contact us as customerservice@isamaya.com.


DO YOU ACCEPT RETURNS?
Please email customerservice@isamaya.com if you’d like to return your order. Please note that we cannot accept any returns for opened products. You can check our Shipping & Returns page for further information.


I ORDERED SOMETHING BY MISTAKE. CAN I BE REFUNDED?
If you ordered something by mistake or you changed your mind, please let us know as soon as possible. If the order hasn’t been shipped, we may be able to offer you a refund. If you have already received a tracking number and would like to be refunded, please contact us customerservice@isamaya.com.


WHAT ARE YOUR SHIPPING METHOD AND POLICIES?
Standard Shipping is free for orders above $50, and requires 3-4 business days. Express Shipping and Standard with Signature shipping (recommended) is also available. You can check our Shipping & Returns page for further information.

 

 
STOCKISTS


WHERE CAN I PURCHASE ISAMAYA BEAUTY PRODUCTS?
You can purchase our products in store and online at Selfridges & Dover Street Parfums Market in Paris, France. 
In addition, our products are available online at Farfetch, Moda Operandi and Browns Fashion.


 
BRAND


HOW CAN I GET SAMPLES?
We don’t offer any samples at the moment, but we do share discount codes and promotions often for our newsletter subscribers. You can sign up at ISAMAYA.COM.


HOW DO I CONTACT YOUR PR TEAM?
You can send us your message through the Contact Us form or send us an email at customerservice@isamaya.com.