Shipping Policy

ISAMAYA BEAUTY ships to Customers located in all U.S. states and Puerto Rico.  Shipping costs shall be entirely borne by the Customer in advance of shipment, provided however that standard ground shipping shall be included for orders over $50 if the shipment address is located in the 48 contiguous states and over $150 if the shipment address is located in Alaska, Hawaii or Puerto Rico. 

Products shall be shipped to the address indicated by the Customer upon placing the order as soon as reasonably practicable after ISAMAYA BEAUTY’s receipt of payment in full for the order.  Generally, ISAMAYA BEAUTY ships within 24 to 48 business hours of receipt of payment in full; provided, however, that the shipment and delivery dates set forth in any order, order confirmation or in these Terms of Sale are estimates only and such estimates shall not be deemed a representation by ISAMAYA BEAUTY.  ISAMAYA BEAUTY shall not be liable for failure to ship or deliver the Products by the estimated delivery dates, and the Customer shall not be entitled to any refunds or cancellation of orders as a result of delayed shipment.  Notwithstanding the foregoing, in the event that ISAMAYA BEAUTY is unable to ship an order within thirty (30) days of receipt of placing an order, the Customer will receive an email from ISAMAYA BEAUTY notifying the Customer of the delay in shipment.  At such time, the Customer will have the option of cancelling the order for a full refund or consenting in writing to the delay.

Upon delivery of the Products to the applicable carrier, the risk of loss or damage shifts to the Customer.  Delivery is deemed complete and title to the Products passes to the Customer upon acceptance of the shipment by a common carrier.

 

Returns Policy

This policy describes how customers (“Customers or “you”) who have purchased products under the brand “ISAMAYA” (the “Products”) sold by ISAMAYA BEAUTY Inc. (“ISAMAYA BEAUTY” or “we”) on the website isamaya.com (the “Site”), may return Products purchased on the Site.

Customers who are not satisfied with their purchase for any reason may return unused Products to ISAMAYA BEAUTY, provided that the conditions set forth herein have been met, within fifteen (15) days from the date of receipt of the Product(s).  

For other legal information concerning the sale of Products, your access to, use of, or the way the Site may use and collect your personal information, please read the Site’s General Terms and Conditions of Sale, General Terms and Conditions of Use and Privacy Policy (together with this Return Policy, collectively, the “Website Policies”). 

 

Product Conditions 

Returns shall only be accepted only if all of the following conditions are met:

The Product(s) have been purchased through the Site.

The Product(s) have not been opened (with the exception of defective Products), used, are not damaged and are in the same condition in which they were received by the Customer.

The Product(s) are returned in their original packaging, including any identification or security tags (with any disposable seal) and all labels, and any documentation included in the original package.

In no event, ISAMAYA BEAUTY will accept returns if the Product(s) show signs of use or have been altered or modified from their original condition in any way.  

Product(s)  identified as FINAL SALE are not eligible for return or refund.

 

Return Procedures

In order to return any Products, you may choose any of the following methods:

1. Filling out and submitting a request through the “Returns” section of the Site: 


• Visit our website and log in to your client account.
• In your account, navigate to the list of your orders and select the one you wish to return.
• Click on "Request return." If the button is inactive, the return cannot be processed due to the 14-day timeline expiration.
• Provide the reason for your return. Utilize the note field for additional comments or if selecting "Other" as the return reason.
• Submit your return request.

2. Sending an email to customerservice@isamaya.com specifying order number, Product status (including photos if relevant) and reasons for return.


Upon submission, our team will review your request within 3 days and notify you via email once it's been processed and approved. 


If you are exercising your right to cancel within the 14 day cooling off period pursuant to section 1, after receiving confirmation of our receipt of a return request submitted in accordance with the procedures set forth above, the Product(s) to be returned must be handed over to the courier in one single shipment within  fourteen (14) days from the date of your receipt of confirmation that the return request was received by us.



In the event you believe the Products are defective or do not conform to your order and you indicate this as the reason for your return when submitting a return request, if confirmed, ISAMAYA will provide you a return label and will bear any costs associated with the return shipment of the Products.  DO NOT RETURN PRODUCTS IF YOUR RETURN REQUEST HAS NOT BEEN CONFIRMED. If you return the Products for any reason other than defects or nonconformity, you shall bear the expense of shipping the returned Product(s) to ISAMAYA, which shall be sent to the following address:

ISAMAYA c/o Aeronet Worldwide, Inc.  1400 W Thorndale Ave  Itasca, IL 60143

 

Refund of Price or Replacement

Upon ISAMAYA BEAUTY’s receipt and inspection of returned Product(s), ISAMAYA BEAUTY will determine, in its sole discretion, whether the Customer is entitled to a refund or replacement  (at Customer’s option), and the Product(s) meet the ISAMAYA BEAUTY quality control standards; if you elected to replace/exchange the Product(s), if this option is available for the returned Product(s), ISAMAYA BEAUTY will also verify the availability of the replacement product(s).  If all of the return conditions are met, you will receive an e-mail confirming that the return has been accepted and ISAMAYA BEAUTY will refund the original purchase price and taxes related to returned Product(s), less shipping costs, or replace any returned Product(s) with one of the replacement options agreed/offered by ISAMAYA BEAUTY at the time of the return.  If the selected replacement product(s) are not available, ISAMAYA BEAUTY will refund you the price of the Product(s) as described in this Return Policy. In case of a replacement/exchange for a product of greater value, you will be responsible for paying the difference at the time of the exchange. If the replacement product is of lesser value, we will refund the price difference in accordance with the procedures set forth in the Return Policy.

Refunds are typically processed within two (2) weeks of ISAMAYA BEAUTY’s receipt of the Product(s).  Your refund will be made using the original payment method used to make the purchase.  If you paid by credit card or debit card, refund proceeding will depend on the credit or debit card company’s policies.  If you paid by PayPal, refunds will be credited to your PayPal account and may take up to thirty (30) days to be visible.  

We will not issue any refunds or grant a replacement for returns that do not satisfy all of the return conditions or for Product(s) that do not meet the ISAMAYA BEAUTY quality control standards.  If your return is rejected, we will send you an email to inform you that your return was not accepted. Within fifteen (15) days after receipt of such email, you may ask that the Product(s) be shipped back to you, at your own cost, in the condition in which they were received by ISAMAYA BEAUTY.  If you do not request the return of the Product(s) within said time period, you authorize ISAMAYA BEAUTY, and any of its affiliates or agents, to retain the Product(s) and the price paid, and to dispose of such Product(s) as it sees fit.

 

Last updated: 06/23/2022